Privacy Policy (EN)

Privacy Policy

Last updated: July 18, 2025

Moscatelli ("we", "us", "our") values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and how we protect it when you use our website, mobile applications, and smart lock products (the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and enhance our services, and to ensure the proper functionality of our products.

1.1 Personal Information

When you use our Services, we collect personal details such as:

  • Contact Information:
    Name, email address, phone number, billing/shipping address.

  • Account Information:
    User account data, usernames, passwords, account settings, and preferences.

  • Payment Information:
    Credit card information, billing details, and payment records when making purchases.

  • Product Registration Information:
    Details provided when registering your Veise product for warranty and support.

  • Customer Support Information:
    If you reach out for support or feedback, we may collect communication records such as phone calls, emails, and chat logs.

We may also collect demographic information such as your gender, age, and preferences (if voluntarily provided) to optimize our products and services.

1.2 Device Information

We collect technical data related to the devices you use to access the Services. This includes:

  • Device Identifiers:
    Device type, operating system, browser type, IP address, and MAC address.

  • Usage Information:
    Data about your interactions with the Services, including pages visited, time spent on the site, features used, and search queries.

  • Location Data:
    If location services are enabled, we may collect your precise or approximate location via GPS or IP address.

  • Device-Specific Information:
    Hardware model, OS version, unique device identifiers (eg, serial numbers), and mobile network info.

1.3 Biometric Data

If applicable, we may collect biometric data such as fingerprints or facial recognition data to enable secure access via smart locks.

  • Fingerprint Data:
    Used for identity authentication when accessing smart locks.

  • Facial Recognition Data:
    If supported, facial data is used for secure and convenient access.

Biometric data is processed and stored securely, solely for authentication purposes.

1.4 User-Generated Data

Data collected from interactions with our products:

  • Voice and Video Data:
    From voice assistants, cameras, or smart features, used to enhance recognition or surveillance functions.

  • Behavioral Data:
    Usage patterns, settings, interaction frequency, command history.

Data is anonymized or handled according to data protection laws.

1.5 Communication Data

Collected when you interact with us:

  • Customer Support Interactions:
    Support requests including emails, phone calls, or chat logs.

  • Feedback and Reviews:
    To assess satisfaction and improve services.

1.6 Sensor Data & Smart Home Integration

Collected if your smart lock connects to other smart home devices:

  • Sensor Data:
    Data on door status, temperature, humidity, and movement.

  • Smart Home Integration:
    Interactions between your smart lock and other devices.

1.7 Third-Party Data Sharing

We may share data with trusted third parties:

  • Service Providers:
    For payment processing, cloud storage, support, etc.

  • Business Partners:
    If you opt in to services or promotions.

  • Legal Compliance:
    Where required by law or to protect rights.

1.8 Data Storage & Security

We implement safeguards including:

  • Secure Servers:
    With encryption and restricted access.

  • Secure Transmission:
    SSL and similar protocols to protect data in transit.

No system is infallible; we encourage caution in protecting your own devices.

1.9 Data Retention

We retain data only as long as necessary. Upon account deletion or request, data is removed from active systems, with some exceptions for legal obligations.

2. How We Use Your Information

2.1 Service Delivery

  • Respond to inquiries

  • Troubleshooting issues

  • Notify you of updates

2.2 Personalization & Automated Decision Making

  • Recommended features

  • Show personalized ads

  • Customize content

  • Use behavioral insights

2.3 Processing Transactions

  • Process payments

  • Fulfill orders

  • Manage subscriptions

2.4 Security and Fraud Prevention

  • Detect fraud

  • Maintain system integrity

  • Send security alerts

2.5 Legal Compliance

  • Respond to legal requests

  • Protect legal rights

2.6 Research and Analytics

  • Improve product features

  • Analyze usage patterns

2.7 Marketing and Communication

  • Send updates and offers

  • Request feedback via surveys

3. Data Sharing and Disclosure

3.1 Service Providers

Includes payment processors, cloud services, marketing partners, and analytics firms.

3.2 We Do Not Sell Your Personal Data

We do not sell or rent your data. Any sharing is consent-based or service-related.

3.3 Legal Compliance

We disclose data as required by law or to protect our rights.

3.4 Business Transfers

In the event of a merger or sale, your data may be transferred. You'll be notified if this happens.

3.5 With Your Consent

We may share your data with third parties if you explicitly agree.

4. User Rights

4.1 General Rights

  • Access, correct, delete data

  • Restrict processing

  • Withdraw consent

  • File complaints

4.2 GDPR / UK GDPR Rights

Includes rights to:

  • Access, rectification, erasure

  • Restrict or object to processing

  • Data portability

  • Avoid automated decision-making

4.3 California (CCPA/CPRA) Rights

  • Know what data is collected

  • Request deletion or correction

  • Opt-out of sale/sharing

  • Limit sensitive data use

  • Not be discriminated against

4.4 Other Regions

Rights may vary based on local laws (Canada, Brazil, Australia, etc.).

4.5 Request Verification

We may request ID confirmation or account verification to process requests.

5. Data Security

5.1 Encryption, Access Controls & Secure Servers

Data is encrypted in transit and at rest, with access limited to authorized personnel.

5.2 Third-Party Security Providers

They are required to follow best practices and comply with confidentiality agreements.

5.3 Incident Response

In case of a breach, we notify affected users and mitigate the impact.

6. Data Retention

Data is stored as long as needed for:

  • Service delivery

  • Legal compliance

  • Dispute resolution

6.1 Data Deletion and Anonymization

Upon request, and where lawful, we will delete or anonymize your personal data.

7. International Data Transfers

7.1 Consent and Safeguards

Data may be transferred to countries with different privacy laws. We use SCCs and other legal tools to ensure adequate protection.

8. Cookies and Tracking Technologies

Used to:

  • Improve website performance

  • Personalize ads and content

  • Analyze traffic (eg, via Google Analytics)

8.1 Managing Cookies

You can manage cookies via browser settings, but this may limit functionality.

8.2 Google Analytics

Used to monitor behavior. Opt-out available via Google's browser add-on.

8.3 Cookie Consent for EU/California

We comply with GDPR and CCPA for cookie use. Consent options are available on our website.

9. Third-Party Links and Services

We are not responsible for the privacy practices of linked third-party websites or services.

9.1 Third-Party Advertisers

Advertisers may use cookies to show you targeted ads. Review their policies if concerned.

10. Children's Privacy

We do not knowingly collect data from children under 13. Contact us at info@moscatelli.it if you believe this has occurred.

11. Changes to This Privacy Policy

We may update this policy and will notify you of significant changes via email or site notice.

12. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

📧 Email: i nfo@moscatelli.it

We are committed to resolving your privacy concerns promptly.